(In PHP Billion)
The race to best-in-class customer experience has begun, and Insular Life is moving at full throttle to go from strategy to execution in transforming the customer experience while adopting sustainable practices.
Throughout its 112 years of uninterrupted service, InLife continues to put the customer at the heart of the organization — going above and beyond the pursuit of profit, driven by a singular purpose to provide “A Lifetime for Good” to all Filipinos.
Our 2022 Annual Report theme, “Accelerating Life’s Journeys,” conveys our inspired narrative on how we manage to win the hearts and minds of our customers in a dynamic and ever evolving market.
This narrative revolves around how we continue to make a difference, why what we do still matters, and how we are accelerating our stakeholders’ life journeys, from delivering meaningful services to creating enhanced digital experiences. We meet our policyholders where they want to be met.
At InLife, sustainability and customer satisfaction are more than just a score — but a way of life and a never-ending journey.